Bayswater Family Practice

1. 1For non-urgent appointments, try to plan ahead and book 2-3 weeks in advance.
2. 2Let the receptionist know the nature of your problem to schedule appropriate time.
3. 3A routine office visit is scheduled for 10-15 minutes, able to deal with 1 or 2 problems thoroughly.
4. 4Do NOT book appointments for other adults in your family.
5. 5If other family members wish to be seen, they should book their own appointment.
6. 6Arrive on time for your appointment; late arrivals may not be accommodated and are subject to missed appointment fee.
7. 7For faster service, use online booking or phone in the afternoon for non-urgent problems.
8. 8Require 24 hours notice of cancellation for appointments (1 business day).
9. 9Patients can cancel appointments by email to bayswatermd@protonmail.com, including patient name, date, time, and doctor, with 'Appointment cancellation' as subject.
10. 10For cancellation of Monday appointments, notice is required by closing (5 pm) on Friday.
11. 11Patients who miss appointments will have online booking access revoked and need to speak with staff for future bookings.
12. 12Patients who repeatedly miss appointments may be discharged from the practice.
13. 13For medication renewals, book a telehealth or in-person visit.
14. 14If renewing blood pressure medication via teleconferencing, get a home blood pressure machine and email readings at least 24 hours in advance.
15. 15Patients MUST be in Canada at the time of their telehealth visits.
16. 16If out-of-country, do not book a telehealth visit; speak to staff for care options.
17. 17If you have an out-of-country number, let staff know in advance for video or in-person visit arrangement.
18. 18Non-residents of Canada need to complete extra paperwork prior to their visit.
19. 19If you have a form that needs completing, let the receptionist know in advance when booking.
20. 20Email forms into the office in advance of your visit, allowing at least 24 hours for staff to upload.

1. 1Located in Kitsilano at the corner of Broadway and Bayswater.
2. 2A 99B line bus stop is located one block from the clinic.
3. 3An Impark parking lot is beneath the building, with entry found down the alley behind the building.

Appointments can be made online or by calling 604-731-0091. Online booking is recommended due to busy phone lines.

• :604-731-0081