Patient Messaging

You will actually need to manage less communication from patients with Cortico. You have control of when patients may message you. Patients can only reply when the provider explicitly wants a reply. And, patient initiated messages are subject to automation. If you enable the latter, patients are prompted to determine if their inquiry can be automated (about 80% can), avoiding the need for a message altogether. For example a patient may be reaching out to cancel an appointment or update contact info, and in that case Cortico can normally do that for them and avoid any staff interaction since it’s supported in-platform.

Cortico patient messaging can be used for a wide variety of use cases, and it’s largely up to you how you want to use it. For most practices, the guidance is that medical inquries should be handled in a synchronous appointment, unless you choose to implement text based care.
The most common types of messages are:

1. Delivering requisitions or results to the patient after a visit.
2. Requesting a form to be filled prior to the visit.
3. Copying the patient on a prescription or referral.
4. (optional) Allowing patients to message your admin staff to request an insurance form, or other requests.
5. Delivering hand-outs quickly and easily.
6. Asking patients to book a followup with your clinic or another clinic, with an actionable link.
7. Coordinating a patient visit over SMS if you want to see them early for example.