Introduction
Since the Pandemic, we started to see many medical practices incorporate medical kiosk to their front desk workflow to help protect medical office assistants (MOAs) and ease administrative burden.
To alleviate administrative duties and allow MOAs to provide better care to patients, adopt medical kiosks in their medical practice so they can manage their waiting room more efficiently and focus on more complex work.
Here are 6 benefits of medical kiosks!
1. Increase Patient Confidentiality
Many medical practices make the mistake of asking patients what they’re coming in for in front of everyone in a crowded waiting room which can breach the patient’s confidentiality and make them feel uncomfortable.
However, not knowing what a patient is coming in for doesn’t help MOAs and doctors prep for the patient’s visit which can result in increased wait time. With the help of medical kiosks, clinics can avoid this mistake since patients can check themselves in and book their appointment using the medical kiosk which help keeps their personal health information confidential.
2. Reduce Chaos in the Waiting Room
MOAs can avoid congestion in the waiting room and manage patient’s expectations better through automatic SMS text reminders that send patients a number that corresponds to their position in the queue. Instead of taking up seats in the waiting room, SMS text reminders allows patients to complete errands while being aware when their appointment is starting. This can make patients feel at ease knowing where they stand in the queue and overall have a better experience at your practice.
3. Save MOAs Time and Reduce Wait Time for Patients
Medical kiosks automates the patient check-in process, eliminates unnecessary data entry, and saves MOAs time. As opposed to MOAs manually checking in patients and filling out paper forms, patients can:
- Check themselves in and join the queue,
- Register as a new patient at your clinic,
- Schedule their own appointments,
- Update their own information, and
- Complete intake forms in the privacy of the kiosk.
This expedites the check-in process for both patients and MOAs which helps optimize their time more efficiently.
4. Fewer Errors are Created
You can keep your EMR organized and reduce the number of duplicate e-charts with a kiosk. If a patients tries to sign-up as a new patients but is an existing patient at the practice, the kiosk informs the MOA that the patient already has a record in the EMR and eliminates duplicate e-charts.
Additionally, Cortico’s Kiosk system is designed to make it easier for patients to navigate the check-in process and allows patients to submit their own information into the practice’s EMR. Allowing patients to enter their own information reduces human error since they’re able to review their own information
5. Reduce Illness Transmission
Using a medical kiosk at your practice can help keep your MOAs safe and reduce illness transmission. Rather than patients approaching an MOA to check-in or to book an appointment, patients can simply use a kiosk instead.
As long as you sanitize your kiosk and ensure appropriate hygiene plans are in place to keep the kiosk surface clean, this is an effective way to reduce the transmission of illnesses in your medical practice.
6. Medical Kiosk can Fully Integrate into your EMR
It’s easier to adopt new technology at your medical practice when it can simply connect to your pre-existing infrastructure like your EMR. Cortico’s kiosk software can connect directly into your EMR and get you set up within a day! This can help your and your MOAs save time and minimize disruption during the transition of using new automation tools.
See Cortico’s full list of EMR integration here.
Conclusion
As a Canadian based patient engagement supplier that provides medical practices with solutions that alleviate tedious administrative duties, we have seen a growing interest in medical kiosks, especially among walk-in clinics who handles an influx of patients.
With a medical kiosk in place, you can manage your in-person appointments more efficiently with Cortico’s kiosk system!
