The Pet Pharmacist

Description:The Pet Pharmacist in Ontario offers veterinary medicines, health supplements, compounding medications, and prescription refills.

Location:80 Glen Shields Ave, Concord, ON

Phone:905-669-0763

Email:info@thepetpharmacist.ca

Service Area:Canada

Categories:Pharmacy

Patient and Visitor Experience for The Pet Pharmacist

Opening Hours

*Opening hours are subject to change & may not be accurate. Contact the clinic for the most up-to-date info.

Monday:09:30 - 17:00

Tuesday:09:30 - 17:00

Wednesday:09:30 - 17:00

Thursday:09:30 - 17:00

Friday:09:30 - 17:00

Saturday:Closed

Sunday:Closed

Best Fit Patients:Individual pet owners, breeders, and livestock producers across Canada seeking veterinary medicines, health, and nutritional supplements.

Patient Instructions:

Please contact them Monday-Friday 9:30am-4:30pm to order refills, fill new prescriptions or address any "pet" questions or concerns.
Messages left in their absence will be returned as soon as possible during regular weekday "pet" hours.
A licensed pharmacist is in the store Monday-Friday 9:30am-8pm and Saturdays 9:30-5pm. However, not all staff have "pet experience".
Refills, new orders or questions cannot be addressed evenings or weekends.
For prescription medications, a prescription from a licensed and practicing veterinarian in your area of Canada is required.
Your veterinarian can call them at 905-669-0763 or fax a prescription to 905-669-5454.
They can contact your veterinarian on your behalf to request a prescription.
If attaching a copy of a prescription to your order, the ORIGINAL MUST be mailed to: Glen Shields Pharmacy (ThePetPharmacist.ca) 80 Glen Shields Ave Concord ON L4K1T7.
They cannot ship based on COPIES, labels, invoices or print outs of emailed copies.
They will NOT ship orders for prescription medication prior to obtaining valid prescription authorization.
You can cancel your order, or any part of your order, at any time prior to shipping by email, phone or fax.
They do not accept returns for: Products with a prescription designation, Prescription or OTC products requiring refrigeration, Custom compounded prescription and OTC products.
They accept returns of unopened merchantable products up to 30 days after the date of purchase.
Contact them if an item is shipped in error, defective, or damaged for replacement or full refund.
Contact them if a shipment is delayed beyond 5 days or received in damaged condition.
They cannot honor manufacturer's discount coupons.
You will receive an order confirmation email upon completion of your online order and another email with tracking information when your order is shipped.
You will only be charged for your order when it has been fully assembled and is ready to ship.
All veterinary products are subject to PST, GST or HST depending on your location.
Shipping charges are taxed at Ontario HST rates.
Standard shipping is by Canada Post, with Xpresspost or Expedited Parcel service options.
All orders containing prescription items require proof of delivery and are typically "carded for pick up" at a local postal outlet.
They no longer ship "cold chain items" (those requiring refrigeration) due to damage not covered by Canada Post.
Orders can be picked up at the pharmacy free of charge.
If you have a courier account, they can ship on your account free of handling charge.
Regular shipping is generally in the $14.00 - $22.00 range.
Refrigerated items are shipped two-day or next-day service and cost approximately $20.00 - $40.00.
Shipping times are based on the date the package leaves the pharmacy, not when the order is placed.
Delays may occur when waiting for prescription authorization or stock.
If a specialty product needs to be ordered or compounded, it may take 3 or 4 weekdays to get it in stock.
Patients should order in advance or notify them if running short on medication.
Patients should always be prepared to purchase medications locally to cover potential delays.
For online purchases, they accept Visa, MasterCard, and e-transfer.
If picking up an order at the pharmacy, payment options include cash, debit, Visa, and Mastercard.
They do not permanently store credit card information; it is deleted or destroyed once the order is processed.

Services and Specialties for The Pet Pharmacist

Main Services

Veterinary medicinesHealth supplementsNutritional supplementsCompounding medicationsPrescription refillsNew prescriptions

Telehealth Available:No