Carolyn Sue Delaney

• Active duty service members should report to the Cardinal/Swan Team during sick call hours (7:30-8 a.m.) to receive a same day appointment with a Department of Family Medicine provider. Appointments are on a first come, first served basis and cannot be made over the phone or by the appointment line; appointments are made face-to-face only.
• All service members will sign their name in the SICK CALL Record book to verify date, time, and presence.
• Use the MHS GENESIS Patient Portal to request medication renewals from your provider. Include the medication name(s) in your message.
• Alternatively, call the Clinic Nurse Line at 253-968-0770 and leave a detailed message, including your name, date of birth and DOD ID number, and the medication you wish to refill.
• Initiate medication refill requests a week prior to your medication running out. Requests require three business days for processing.
• If you need an urgent refill, contact Pharmacy directly at 253-968-2510.
• Call the Madigan refill line at 253-968-2999 to ensure all available refills have been used before proceeding with other instructions.
• For physical therapy, active duty service members may directly book appointments at 800-404-4506 without a PCM referral.
• For initial blood pressure concerns, an appointment with your provider is required.
• Clinic pregnancy tests are not required for civilians to verify pregnancy. If a home test is positive, call the OB Care Coordinator to schedule an initial appointment at 253-968-0676.
• Depo-Provera injections and Repeat B12 injections are not available for first-time patients.
• Well child immunizations for children under 2 years of age require a well-child examination appointment before immunization.
• For mental health, if you or someone you know needs support now, call or text 988 or chat at 988Lifeline.org.
• After hours for mental health, go to the Madigan Emergency Room or call 911.
• Keep your family's information up to date in DEERS.

Madigan Family Medicine is located on the ground floor of the Medical Mall. From the Madigan Army Medical Center Gate (Interstate 5 Exit 122), continue on Jackson Ave. to the second traffic light (on base) and turn right at Beaumont Ave.

Patients can book appointments by calling the clinic nurse line or by reporting to the Cardinal/Swan Team for sick call appointments. Online communication with providers is available via the MHS GENESIS Patient Portal.

• Veterans Crisis Line:1988
• Armed Forces Wellness Center:253-966-3757
• OB Care Coordinator:253-968-0676
• Clinic Nurse Line:253-968-0770
• Madigan Directory Assistance:253-968-1110
• Patient Advocate:253-968-1145
• Pharmacy:253-968-2510
• Madigan refill line:253-968-2999
• Mental Health:253-968-4947
• Military OneSource:800-342-9647
• Physical Therapy:800-404-4506
• InTransition Program:800-424-7877
• Veterans Crisis Line INDO-PACIFIC:844-702-5493
• Veterans Crisis Line EUCOM:844-702-5495
• Veterans Crisis Line CENTCOM:855-422-7719
• Psychological Health Resource Center:866-966-1020
• Veterans Crisis Line SOUTHCOM:866-989-9599
• Veterans Crisis Line AFRICOM:888-482-6054