King West Medical Associates

• Always bring your health card to your appointment.
• Notify reception of any changes to your contact information.
• Appointments are required; not a walk-in clinic.
• Bring all medications to your appointment.
• Limit same-day appointments to the specific issue.
• Provide advance notice for appointment cancellations to avoid a $50.00 fee.
• Be on time for your appointment; call if running more than 10 minutes late.
• Test results are only notified if abnormal; call to inquire or book follow-up.
• Wait times for specialist referrals vary; call if no update within four weeks.
• Organize medication refills; prescriptions without appointment incur a $20.00 fee.
• Renewal requests from pharmacy incur a $20.00 admin fee.
• Patients on narcotic medications may be asked to sign a treatment contract and provide unannounced urine samples.
• Discuss with staff if planning to use family physician services outside the clinic.

Call front desk

• After Hours Clinic:289-440-2196
• Telephone Health Advisory Service:866-553-7205