Harrow Health Centre Inc.

1. 1Keep OHIP number, next of kin, telephone, and address information current/valid.
2. 2Provide consent for detailed voicemail messages and specific person access to health information, if applicable.
3. 3Provide Power of Attorney, if applicable.
4. 4Provide Substitute Decision Maker, if applicable.
5. 5Be an active participant in care planning: ask questions, choose and commit to goals, voice concerns, accept responsibility for choices, recognize side effects/consequences.
6. 6Inform about the nature of your visit when booking to ensure enough time.
7. 7Inform if forms need to be completed by a primary care provider when booking.
8. 8Arrive a few minutes before scheduled appointment time to sign in.
9. 9Cancel appointments with 24-hour notice by calling 519-738-2000.
10. 10Allow up to 5 business days for prescription renewals; contact pharmacy for requests.
11. 11Narcotic renewals require an appointment with your primary care provider and will not be renewed over the telephone except under certain circumstances.
12. 12Conduct yourself in a respectful and courteous manner towards all staff, board members, volunteers, students, and other patients.
13. 13Attend medical appointments unimpaired by alcohol and drugs.
14. 14Respect the physical property and surroundings of the clinic.
15. 15Profane, threatening or abusive language, innuendos, sexual advances, and any other form of unwelcome/disrespectful verbal interaction will not be tolerated.
16. 16Physical abuse, violence, threats of violence, bullying or intimidating behavior, unwanted or unnecessary physical contact and all other unwelcome/disrespectful behaviours will not be tolerated.

Patients can book online via Medeo or by calling 519-738-2000 and choosing the extension for their Physician's Medical Office Assistant.