Why not just email the document as an attachment?

An emailed attachment is exposed the moment it leaves the clinic, and an inbox is not a controlled environment. Cortico keeps the document behind a verified link, so the clinic keeps control of who can actually see it.

Do staff have to leave the EMR to send a document?

No. Staff send labs, reports, and other documents to patients in a few clicks from inside the EMR — there is no separate file-sharing app to export to or manage.

Can a document be held until the patient pays?

Yes. Cortico can release a document only after payment clears, which is how it supports invoicing for forms, sick notes, and similar billable documents.

Secure Healthcare File Delivery Software for Clinics

Securely send files, documents, images, and more directly from your EMR.

Effortless file sharing, built for healthcare

Deliver documents to patients in just a few clicks, without leaving your EMR.

Send documents to patients in a few clicks, from inside the EMR
No printing, faxing, or insecure email attachments
Labs, reports, images, and other document types supported
No separate file-sharing tool to log into or manage

Getting a document to a patient should not mean a printout, a fax, or an insecure email attachment. Cortico lets staff send labs, reports, images, and other documents to a patient securely in a few clicks, without leaving the EMR. The document the patient receives is the same one in the chart — no exporting, no re-uploading, no separate file-sharing app to manage.

Save time and ensure compliance

Improve your workflow while maintaining privacy standards.

Fast for staff and secure for the patient — no trade-off
Content viewed behind a verified secure link, not sent in the open
Built to meet HIPAA, PIPEDA, and PHIPA expectations for patient confidentiality

Speed and compliance usually pull against each other — the fast way to send a document is rarely the secure way. Cortico removes that trade-off. Delivery is quick for staff and the content stays protected: the patient receives a notification and views the document behind a verified secure link, so the clinic meets its privacy obligations without slowing anyone down.

Verified Access, Not Open Attachments

Cortico delivers the notification by message — the document itself stays protected.

Patient verifies identity before viewing the document
Notification sent by SMS or email; content stays protected
No protected information sitting in an inbox or on a fax machine
Clinic keeps control of who can access each document

An emailed attachment or a faxed page is exposed the moment it leaves the clinic — anyone with the inbox or the fax machine can see it. Cortico delivers a notification by SMS or email, but the document is viewed behind a verified secure link, so the patient confirms their identity first. The clinic keeps control of who actually sees protected health information.

Compliant Delivery Across Canada and the US

Protected health information should never be sent in the open — Cortico's delivery is built to satisfy HIPAA, PIPEDA, and provincial privacy law.

Built to meet HIPAA, PIPEDA, and PHIPA expectations
One secure delivery method for every patient document
No insecure external file-sharing apps
Optional payment gate before a document is released

Healthcare privacy obligations differ by jurisdiction, but the underlying requirement is consistent: protected health information must not be sent in the open. Cortico's verified-link delivery is built around that requirement and is designed to satisfy HIPAA in the US and PIPEDA and provincial privacy law, including PHIPA, in Canada — so a clinic uses one secure method for every patient rather than improvising per document. Cortico is also SOC 2 Type II certified and ISO 27001 certified. The same delivery can release a document only after payment, supporting patient invoicing.

One Connected Platform for Patient Communication

Secure file delivery works with the rest of Cortico's clinic toolkit.

Pairs with email reminders for secure document notifications
Works with patient invoicing to release documents after payment
Runs on secure patient messaging infrastructure
Connects to AI fax auto-triage so sorted documents reach patients

Sending a document is rarely the whole interaction — it follows a result, a form, or a visit, and sometimes a payment. Cortico keeps secure delivery connected to messaging, payments, and the EMR so the document workflow is not a separate errand. To see how secure file delivery could work in your clinic, book a demo below or Contact Us.

Related Reading

Frequently Asked Questions

Secure Healthcare File Delivery FAQ

It is a way for a clinic to send documents — labs, reports, images — to patients without exposing protected health information. Cortico delivers a notification by SMS or email, and the patient views the document behind a verified secure link after confirming their identity.

See how Cortico saves time for your practice

Get a demo tailored to your clinic.

7K

Active Healthcare Professionals

3M+

Tasks Automated Every Month^*

As of 2026. *Task = any interaction where Cortico performed a clinical administrative task on a human's behalf.