Switchboard

On-call management automation that clinicians control via text, so ward staff always reach the right clinician on duty.

Smoother Call Management That’s Always up to Date

On-call coverage can change every 12 to 24 hours, and shifts are regularly shared and swapped. Switchboard ensures coverage is always up to date by letting clinicians easily update their status.

Switchboard ensures coverage is always up to date by letting clinicians easily update their status. A single phone number for ward staff avoids misdirected calls and lost time searching for the current on-call schedule.

Clinician-activated — clinicians text in to go on call, no admin request or portal login
Handoff by text — coverage is transferred in seconds, from anywhere
Always current — ward staff see who is actively on duty right now
Single contact — a single phone number connects the caller to the clinician
Built for hospitalists, specialists, residents, and rotating teams.

Clinician-Driven On-Call Activation

A clinician texts in to activate, and coverage routes immediately. Handoff is also via text, with coverage transferring cleanly.

Text ON 1 to activate coverage for a service
Confirmation returns immediately — "You are now on call for the Emerg service"
Text OFF 1 to hand coverage off
Works over standard SMS from any phone. No app, no login, no internet connection required

Staff Reach the Right Clinician First Time

Hospital staff dial a single number and Switchboard routes the call to whoever holds coverage at that moment.

No hunting for numbers or trying to figure out who is on duty
Routing stays correct through swaps, shares, and mid-shift changes
Off-call physicians stop getting middle-of-the-night calls
Fewer escalations caused by delays
Paper rosters go out of date the moment a shift changes — Switchboard doesn’t

See Call Volume and Manage Coverage

A live dashboard gives call groups and hospital administrators visibility into activity and control over the roster.

Track call volume and timing by service
Understand where after-hours burden actually falls
Manage shift changes, shares, and swaps in one place
Update user details and contact numbers
Coverage data that was previously invisible becomes something you can plan around.

Built for Canadian and US Hospitals

Switchboard securely handles clinical coordination and is HIPAA and PIPEDA compliant.

End-to-end encryption on every message
Full audit log of activations, handoffs, and calls
Role-based access by service, team, and site
SOC 2 Type II and ISO 27001 certified
Compliant whether you operate under PHIPA in Ontario, PIPA in British Columbia, or anywhere in the US.

Trusted by 600+ clinics across North America

Cortico powers clinics in Surrey, BC, Vancouver, BC, Toronto, ON, North Vancouver, BC, Burnaby, BC, Chilliwack, BC, Victoria, BC, Abbotsford, BC, Mississauga, ON, Brampton, ON, Ottawa, ON, Calgary, AB, and 48+ more cities.

See how Cortico saves time for your practice

Get a demo tailored to your clinic.

7K

Active Healthcare Professionals

3M+

Tasks Automated Every Month^*

As of 2026. *Task = any interaction where Cortico performed a clinical administrative task on a human's behalf.