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Text-Based Care Software — Asynchronous Patient Visits
Lightweight medical visits handled entirely over secure text — ideal for refills, routine follow-ups, and other low-complexity care.
Make care convenient
Conduct quick, low-complexity visits via text for efficient patient care.
Ideal for tasks like prescription refills and routine follow-ups
Supports real-time and asynchronous messaging
Providers or patients can initiate the conversation, according to your settings
Not every visit needs a room or a video call. A refill, a routine follow-up, a quick question — these are better handled in a few text messages than in a 15-minute appointment slot. Cortico text-based care gives clinics a structured way to deliver that care: either provider or patient can start the conversation, depending on the clinic's settings.
Designed for maximum efficiency
Manage high volumes of simple visits from start to finish.
Save time by avoiding the overhead of video or in-person appointments
Billing supported for private and public pay systems, depending on your region
Text-based care is built for volume. Because a single provider can move through many simple visits without the overhead of scheduling, joining, and wrapping up a call, low-complexity demand stops competing with appointments that genuinely need a room.
Real-Time or Asynchronous — the Clinic Decides
Cortico supports both live text conversations and visits that unfold over hours.
Live text conversations for quick, in-the-moment visits
Asynchronous visits that fit around clinic and patient schedules
Every message logged to the EMR with no extra documentation
Provider- or patient-initiated, set per clinic policy
Some text visits are best handled in one quick exchange; others work better asynchronously, with the patient and provider replying when each is free. Cortico supports both modes and runs them inside secure patient messaging, so the whole conversation is logged to the chart automatically.
Billing Support Built for Your Region
Text-based care includes billing support for both private and public pay, depending on where you practise.
Billing support for private and public pay, by region
Private-pay text visits collected automatically
Text visits documented in the EMR like any other encounter
Works within existing provincial billing workflows
A new mode of care is only useful if the clinic can bill for it. Cortico's text-based care supports private and public pay workflows by region, and pairs with healthcare payment automation for any private-pay text visits — so the revenue side is handled, not improvised.
One Channel for Every Kind of Visit
Text-based care is one mode within Cortico's connected care toolkit.
Runs on secure patient messaging infrastructure
Escalates to telemedicine when a visit needs a call
Pairs with prescription automation for refill visits
Connects to patient scheduling software for follow-up booking
Care should be able to move between modes without the record fragmenting. A text visit can escalate to a video visit when it needs one, or end with a booked follow-up — all in one platform. To see how text-based care could work in your clinic, book a demo below or Contact Us.
Related Reading
More on patient communication from the Cortico blog.
Trusted by 400+ clinics across North America
Cortico powers clinics in Surrey, BC, Vancouver, BC, Toronto, ON, Chilliwack, BC, North Vancouver, BC, Abbotsford, BC, Brampton, ON, Calgary, AB, Mississauga, ON, Ottawa, ON, Victoria, BC, Burnaby, BC, and 34+ more cities.
Frequently Asked Questions
Text-Based Care FAQ
Text-based care lets a clinic handle low-complexity visits — refills, routine follow-ups, simple questions — entirely over secure text, instead of using an in-person or video appointment.
See how Cortico saves time for your practice
Get a demo tailored to your clinic.
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Active Healthcare Professionals
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Tasks Automated Every Month*
As of 2026. *Task = any interaction where Cortico performed a clinical administrative task on a human's behalf.