MedAccess (officially Med Access) is a web-based electronic medical record (EMR) system from TELUS Health. TELUS describes its browser-based access here. Your clinic controls its own access, so the safest way to sign in is the MedAccess bookmark, clinic portal, or instructions your administrator gave you. Do not use a shared colleague account. Ask your administrator for individual access under your clinic’s account policy.
Before you sign in, have your clinic-issued username and password ready. If your clinic uses a second verification step, keep that device or method available too. If you are at a new workstation, confirm that you are opening the same MedAccess route your clinic normally uses.
Still stuck? This guide explains the checks that staff can make first, when an administrator needs to help, and how Cortico adds patient-facing workflows to a MedAccess clinic.
Running MedAccess at your clinic? Cortico helps clinics using MedAccess EMR automate online booking, reminders, digital intake, and secure messaging. See how Cortico helps MedAccess clinics.
Are you a patient? Ask your clinic for its patient portal or booking link. This guide is for staff accessing the EMR.
How to sign in to MedAccess
Use the saved MedAccess link supplied by your clinic or TELUS Health. Clinics can use different access routes, so a public search result may not lead to your organization’s sign-in screen. Your clinic administrator can confirm the correct bookmark if you are setting up a new computer.
Enter your own credentials only. A shared account can make it hard to tell who updated a chart, which creates a patient-safety and privacy risk. If your browser fills a username that belongs to someone else, remove it before you continue.
If MedAccess opens but you cannot reach the chart or schedule you expect, ask your administrator to check your clinic access and permissions.
Check these common login problems first
Your password is rejected
Start with the simple checks. Confirm Caps Lock is off. Check for accidental spaces if you copied the password. Use your clinic-approved password manager when available. Check that the browser has not filled an old password from another account.
If the password still fails, stop guessing and follow your clinic’s reset process. Ask your administrator to confirm the next step. For vendor help, use your clinic’s established support channel or the TELUS Health technical support page. Do not send your password to support.
Your saved link no longer works
A clinic may change its access setup, browser requirements, or network controls. Open the bookmark supplied by your clinic instead of a search result. If the bookmark fails on more than one approved workstation, report the exact error to your administrator. Include the time, browser, and whether other staff see the same message. Keep patient information out of screenshots and use your clinic’s approved support channel. That gives the administrator enough detail to separate an account issue from a clinic-wide issue.
The browser keeps using the wrong account
Password managers and browser autofill can select a former employee’s or another clinic’s credentials. Sign out fully and select your own clinic-issued account. Ask your administrator to resolve incorrect saved credentials on a shared workstation. Ask your administrator before clearing browser data on a shared workstation, because that can remove other approved settings.
You need access for a new staff member
Clinic administrators should create access through their normal onboarding process before the staff member handles patient information. Give the new colleague their own account, explain the clinic’s approved login route, and confirm their role has the correct permissions. Do not share an existing account as a temporary shortcut.
How Cortico works with MedAccess
Cortico for MedAccess EMR covers the online booking, reminders, intake and secure messaging workflows Cortico runs for clinics using MedAccess. Cortico is independent and is not endorsed by TELUS. MedAccess handles the clinical record and day sheet. Cortico adds the patient-facing work around it, so staff spend less time moving information between calls, inboxes, and charts. Patients can book online, receive reminders, complete intake before the visit, and receive secure messages.
For a MedAccess clinic, that matters because staff can keep using their established EMR workflow while patients self-serve routine tasks. A clinic can choose which appointment types patients book online and use booking controls to protect busy times. Intake can collect information before the visit, so staff start with a more complete chart.
Read the MedAccess workflow details to see the booking, reminder, intake, and messaging workflows. A demo can confirm the setup that fits your clinic’s schedule and patient communication process.
Keep access secure
EMR access protects patient information. Use a screen lock when you leave a workstation, sign out on shared computers, and report a lost device or suspected account issue promptly. Clinic administrators should remove access when a staff member leaves and review role permissions when responsibilities change.
These habits keep the login process practical for staff and make the audit trail useful when a clinic needs to understand a change in a patient record.
